All returns & exchanges must be requested within 7 days of the date the package is delivered.   To return/exchange, shoes must be in brand new condition as received, with the original box they came with and without any tape or marks on the shoebox. 

 

Please submit your return or exchange request by email to sales@hokoshoes.com with the information requested below and we will send you the details on how to send the shoes back for refund or exchange, usually within 24-48 hours.

 

Return or Exchange:

 

Order #:

 

Merchandise description(model,size,quantity):

 

Name:

 

Address:

 

Email:

 

Packages sending back to www.HoKoShoes.com as return/exchange must be post marked within 7 days from when your request has been approved.

 

Pls DO ask us for returning address, DO NOT simply ship them back to the original address, or refund won`t be successfully processed.  Please also email us relevant tracking number at sales@hokoshoes.comafter you ship them out.

 

Return Policy

 

If you are not satisfied with the shoes you receive from us, please contact us within /*seven*/ days of received your shoes.  It is our responsibility to provide every customer with complete satisfaction -- No question asked!

 

Please make sure the shoes have not been worn at all before sending them back to us.  I will repeat: the shoes must be unworn or we will reject your refund.  After we receive the returned package and verify the footwear to be in its original condition, your refund will be processed directly through the credit card you paid with.  Customers are required to pay shipping fee & return freight on all returns. 

 

DO NOT simply ship shoes back to the original address, or your refund will not be successfully processed.  All customers wishing to send their footwear back must contact us for the proper return address.  Please remember to email us the tracking number at sales@hokoshoes.com after you ship the return.

 

All returns are subject to an 20%-restocking fee.

Exchange:

 

Buyer is responsible for shipping item back to www.HoKoShoes.com and paying for shipping & handling for the new shipment with exchanged merchandise. Returns and exchanges back to www.HoKoShoes.com must be shipped within 14 days of getting approval for an exchange

Please ask us for the proper address to return your items as well as a Return Authorization Number (RAN.)  DO NOT simply ship them back to the original address, or your exchange will not be successfully processed.  Please remember to email us the tracking number at sales@hokoshoes.com after you ship the merchandise to be exchanged.

 

Please ask us for the proper address to return your items as well as a Return Authorization Number (RAN.)  DO NOT simply ship them back to the original address, or your refund will not be successfully processed.  Please remember to email us the tracking number at sales@hokoshoes.com after you ship the return.

 

We are not responsible for any customs duty, taxes, lost merchandise, or delivery failures due to incorrect shipping address.  If buyers want us to put low value to avoid customs tax, please contacts before shipment.

 

There is no restocking fee on items sent back for exchange.