We pride ourselves on our professional customer services and despatch teams, who do their best to process, pack, and ship your order within 24 hours of receiving payment. We do not always manage to meet this aim but we often exceed it. Please check following answers of frequently asked delivery questions.

 

Q: What payment methods do you accept?

 

A: We accept VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER CARD processed *securely* through our trusted and verified merchant account. You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely. Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company. Attempts to have footwear shipped to address that is not on file with your credit card company will result in a declined transaction.

 

Q: Are your shoes authentic?

 

Yes, the shoes we sell are 100% authentic. Because we know our products and assure authenticity, we provide a 100% money-back guarantee on all our shoes. Please understand that we make every attempt to only sell 100% authentic footwear; however, if -- for any reason -- you are not completely satisfied with your purchase, we ask you to simply return them for a refund.

 

Q: What is the return policy?

 

A: If you are not satisfied with the shoes you receive from us, please contact us within /*seven*/ days of received your shoes. It is our responsibility to provide every customer with complete satisfaction -- No question asked! Please make sure the shoes have not been worn at all before sending them back to us. I will repeat: the shoes must be unworn or we will reject your refund. After we receive the returned package and verify the footwear to be in its original condition, we will refund your purchase price directly through the credit card you paid with. Customers are required to pay return freight on all returns. Please ask us for returning address, do NOT return to the original address, coz there will be no one there taking care of return / exchange or refunding.

 

Q: Do you also do wholesale or sell in bulk?

 

A: At HoKoShoes.Com we can offer wholesale or bulk. Please understand due to the rarity of this footwear we can not guarantee wholesale offerings on all the styles but we will work hard to satisfy all customers` need. For more information,please contact us at sales@hokoshoes.com

 

Q: Why are shoes on your website much cheaper than other websites?

 

A: The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the shoe-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing our profits and taking losses to generate customer loyalty -- we know once you buy a pair of shoes from us, you are not going to be shopping anywhere else.

 

Q: If there is any SALES PROMOTION?

 

A:Yes,We will offer 5 pieces of coupons per pair of shoes when you place the first order from our websites . The face value of the coupon is $5 . You can just use the coupon in your next new orders, and only one piece can be used for one pair ,i.e., we will give you $5 discount for each pair in your new order .

 

How long does shipping take?

Shipping usually takes 5-7 business days from your order is shipped. Before that, there are 24 hours processing period.

What shipping company is my order shipped by?

We ship orders using EMS (Express Mail Service). To some specific countries and territories, orders might be shipped by Fedex or TNT.

Who will deliver my order to me?

If your order is shipped by EMS, your local post service will deliver the parcel to your house, the shipping address your provided during purchasing process. If your order is shipped by any other carriers, relevant company will deliver the parcel.

What can i do? I missed the delivery.

If you were not home, you may miss the delivery. Usually the post service will attempt to redeliver your parcel for 1 or 2 more times. You can either wait home waiting or pick it up from your local post office. However, if 3 attempts fail, you will have go to the post office to pick it up yourself.